If you have a medical emergency please stop now and contact local emergency services.
If you are in Australia dial 000. If you are overseas, and don't know who to call, we recommend you
contact the Australian Government's 24-hour Consular Emergency Centre on +61 2 6261 3305.
Our Telehealth service provides access to highly skilled Australian doctors, however, in some circumstances, a physical examination may be required. This can not be delivered by Telehealth so it may be necessary to see a local doctor for ongoing care.
By its nature Telehealth depends on technology. We use video conferencing to gather clinical information. Circumstances beyond our control may render it impossible to offer you an adequate service in which case you should seek the services of a local doctor.
Although our doctors can facilitate local access to a variety of medicines they are unable to facilitate access to narcotic drugs like morphine, oxycodone and Targin outside the contexts of palliative care or written advice from a pain specialist. Alprazolam, dexamphetamine and Ritalin will not be prescribed.
Please note that Medicare does not provide a rebate for direct patient to GP Telehealth, so if you use this service you will incur an out of pocket expense, although you may be able to claim on your private health insurance. If you are referred through to a specialist, and you are in a Medicare Telehealth eligible area, consults will be bulk billed.