For over 2000 years face to face was the only way to conduct a medical consult. Face to face is, and will remain the gold standard, however the idea of virtual care and seeing a doctor by video conference can be effective in certain circumstances.
You can choose for prescriptions to be immediately faxed to your nearest chemist or home delivered. GP2U does not provide access to S8 medications such as narcotics outside the context of palliative care or written advice from a pain specialist.
No, not at this time although both the AMA and the RACGP have suggested that they should. Medicare only provides a rebate for Telehealth to a limited number of patients who live in certain locations, and then only if they are seeing a specialist. Some private health policies provide bonus points that can be applied to non Medicare funded health expenses.
GP2U operates over SSL (Secure Sockets Layer) just like Internet Banking. Confidential data is stored behind a Defence Signals Directorate (DSD) certified gateway. DSD gateways are used by the Australian Security and Intelligence Organisation (ASIO), the Department of Defence (DOD) and the Australian Federal Police (AFP).
Registration with GP2U is free. Consultation prices are set by individual GPs and are based on the length of appointment. Our average consultation length is 15 minutes and typically costs $50 - $69.
For reference, the Medicare rebate for standard GP consult is $36. The AMAs recommended rates are $71 for a standard consult and $130 if the consult exceeds 20 minutes.
Please do not run late. Just as the airlines will leave you behind so they can get the rest of the passengers to the destination on time, so too your online doctor can't wait for you and be on time for their next patient.
If you cancel your appointment with no less than 24 hours' notice you will be eligible for a full refund. Please send an email to email@example.com. Cancellations with less than 24 hours' notice will not result in a refund.
If the consultation is unable to take place due to technological failure, your doctor has the ability to indicate that to us so we can consider a refund as per our Terms of Service.
Yes, your doctor can prescribe you medication. This appears in your secure account via the "Prescriptions" link. Here you have the option of having the script mailed to your registered address, faxed to your choice of participating pharmacy (where you can collect it at your convenience) or home delivered, courtesy of Terry White Chemists.
Yes, you can. Telehealth is widely accepted as an efficient way to deliver workers compensation services because it allows us to rapidly deliver the care you need, when you need it, rather than days or weeks later.
Yes, during operating hours there will always be doctors seeing patients. However just as with face to face practice, the availability of appointments will depend on the balance between supply and demand.
The primary requirement is broadband Internet. Virtually any computer made in the last 2 years is adequate for video conferencing. The bottom line is if you can conduct a video Skype call to a friend, and find the quality acceptable, then you can use our service.
Skype automatically tries to reconnect, if this is not possible you may be eligible for a refund. Please see our Terms of Service for details.
Yes, in line with the guidelines from the Office of the Australian Information Commissioner. Your notes will be collated and sent to your secure account as a PDF where you are free to do whatever you wish with them.
Currently a doctor who, for any reason, needs to be at home is completely lost to the medical workforce. Telehealth offers the opportunity for these doctors to contribute their expertise back to the community, so we believe it will expand the available labour pool to the benefit of all Australians.
No. Video conferencing requires a fast Internet connection. The bottom line is if you can conduct a Skype video conference call to a friend, and find the quality acceptable, it should work for an online consultation.