Frequently Asked Questions

Frequently Asked Questions

In our Frequently Asked Questions (FAQ) section you should be able to find the answers to all your questions, at least all those we've been asked before. If the answer you need is not here please send us your FAQ enquiry and we will do our best to answer it for you.

What is an online doctor?

Seeing a doctor online is just like seeing a doctor in person. You make an appointment at a time suitable for you and conduct it from wherever you want using your phone, tablet or computer.

What health issues can I see a doctor online for?

You can talk to a doctor online for just about anything from common coughs and colds, weightloss, sexual health issues, emotional wellbeing advice, specialist referrals, prescription repeats and sick certificates requests. We believe around 80% of typical GP presentations can be effectively managed online.

Why use an online doctor?

Our patients use GP2U for lots of reasons. The convenience of having a consultation from home or the office, they detest being made to wait, to save time, to get an appointment or prescription quicker, because they are away from home and can’t see their normal GP or they don’t feel comfortable seeing their normal GP for a given healthcare concern.

Can I get a prescription or specialist referral?

Yes! If the doctor issues a prescription you can have it sent to your chosen pharmacy for immediate pick up. Similarly, if you need a specialist referral it will be available in your account immediately after the consultation.

Will my local doctor get my results?

We don’t send your information or the outcome of your consultation to other doctors unless requested to do so by you. If you’d like us to share information with your family GP or specialist we are happy to do so.

How does it work?

It’s very simple. Download the free GP2U app, open the app, click the book button and choose an appointment time that suits you. At the scheduled time open the GP2U app, login and click on the virtual waiting room link. Your doctor will appear on time.

How does the video work?

We provide an affordable, secure, and easy to use system which helps make video consultations simple. Our video player is built into the GP2U app and will load automatically. If you are using a PC or laptop you’ll need to access the service using a Google Chrome Browser which has an inbuilt video player that works with our platform.